Privacy Policy
Darien Limousine
Effective Date: September 3, 2026
Darien Limousine respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request a quote, make a reservation, contact our team, or use our transportation services in Darien, Connecticut and surrounding service areas.
1. Information We Collect
We collect information you provide when you contact us, request transportation, make a reservation, submit a website form, or communicate with our team.
Personal Information
Personal information includes your name, email address, phone number, pickup location, destination, travel date, travel time, passenger count, flight details, event details, and other information related to your requested transportation.
Payment Information
When payment is required, payment details are processed through the payment provider used for your reservation. Darien Limousine does not intentionally store full payment card details on the public website unless a secure payment system specifically supports this function.
Website and Device Information
Our website records technical information such as IP address, browser type, device type, referring page, pages visited, session activity, and approximate location derived from technical data. This information helps us maintain website performance, security, and usability.
2. How We Use Your Information
We use collected information to process transportation requests, confirm reservations, communicate about your trip, provide customer support, process payments, respond to messages, improve website performance, prevent misuse, maintain business records, and meet legal or regulatory obligations.
We also use contact information to send service updates related to an active reservation. Marketing messages are sent only where appropriate under applicable rules and available consent settings.
3. Information Related to Transportation Services
Transportation bookings often require trip specific information. Airport Service reservations include airline, flight number, terminal, pickup time, and related travel details. Group Transportation, Night Out, Personal Services, Prom Package, and Wedding Package reservations include scheduling, passenger, venue, and contact information required to coordinate service.
4. How We Share Information
We share information only where needed to operate the business, complete a reservation, process payment, maintain the website, meet legal requirements, or protect our rights.
Service providers involved in website hosting, payment processing, communications, analytics, booking systems, or transportation operations receive only the information relevant to their role.
We do not sell personal information for direct monetary payment.
5. Cookies and Analytics
Our website uses cookies and similar technologies for website functionality, security, preferences, analytics, and measurement. More information appears in the Cookie Policy included in this document.
6. Data Retention
We keep personal information for the period required to provide services, maintain booking and business records, resolve disputes, support accounting needs, meet legal duties, and protect legitimate business interests. Retention periods vary by information type and purpose.
7. Data Security
Darien Limousine uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No online system provides absolute security, so customers should avoid sending unnecessary sensitive information through standard website forms or email.
8. Your Privacy Rights
Privacy rights depend on your location and applicable law. Eligible Connecticut residents have rights under the Connecticut Data Privacy Act, including access, correction, deletion, and data portability rights, subject to legal exceptions. Eligible residents also have rights related to certain targeted advertising, sale, and profiling activities where those activities apply.
To submit a privacy request, contact Darien Limousine using the contact details listed below. We will verify and process eligible requests in accordance with applicable requirements.
9. Children's Privacy
Our website and services are directed to customers arranging transportation. We do not knowingly collect personal information directly from children for independent website use. A parent, guardian, school, event organizer, or authorized adult should handle reservations involving minors, including prom transportation.
10. Third Party Websites
Our website might contain links to external websites, maps, payment services, social platforms, or other third party services. Their privacy practices are controlled by their own policies. Darien Limousine is not responsible for external website privacy practices.
11. Changes to This Privacy Policy
We update this Privacy Policy when business practices, website functions, or legal requirements change. The Effective Date at the top of the policy identifies the latest published version.
12. Contact Us
Darien Limousine
Darien, CT
Phone: (203)443-605
Email: info@darienlimoservice.com
Website: darienlimoservice