Terms and Conditions
Darien Limousine
Effective Date: September 3, 2026
These Terms and Conditions govern your use of the Darien Limousine website and transportation services. By requesting a quote, making a reservation, submitting payment, or using our services, you agree to these terms.
1. Transportation Services
Darien Limousine provides scheduled luxury transportation services, including Airport Service, Group Transportation, Night Out transportation, Personal Services, Prom Packages, and Wedding Packages. Service availability depends on date, time, route, vehicle availability, passenger requirements, and booking confirmation.
2. Quotes and Reservations
A quote is based on the trip information provided at the time of the request. A reservation becomes confirmed only after Darien Limousine provides booking confirmation and receives any required deposit or payment.
Customers must provide accurate pickup locations, destinations, dates, times, passenger counts, flight details, event details, and special requirements. Changes to trip details might affect pricing, vehicle assignment, timing, and availability.
3. Pricing and Additional Charges
Quoted pricing applies to the transportation details included in the confirmed reservation. Additional time, extra stops, route changes, parking, tolls, waiting time, cleaning, damage, special requests, or other trip changes might result in additional charges when applicable.
Any gratuity, service charge, administrative charge, or other fee included in a booking will appear in the quote, invoice, reservation terms, or payment details provided to the customer.
4. Deposits and Payments
Certain reservations require a deposit, partial payment, or full payment before service. Payment timing and accepted payment methods appear in the booking confirmation or invoice.
The customer is responsible for reviewing payment details before confirming the reservation.
5. Cancellations and Refunds
Cancellation terms vary by service type, booking date, vehicle commitment, and event requirements. The cancellation policy provided with the reservation controls the booking.
Prom, wedding, group, and special event reservations often require advance vehicle scheduling. Deposits or payments linked to reserved vehicles and dates might become nonrefundable after the stated cancellation deadline.
Customers should submit cancellation requests using the contact method listed in their booking confirmation.
6. Airport Service
Customers should provide accurate airline and flight information for airport transportation. Pickup timing depends on the reservation details, airport conditions, traffic, flight changes, passenger readiness, and applicable waiting terms.
Flight monitoring supports scheduling when flight details are available through the systems used by Darien Limousine. Customers should still report major itinerary changes as soon as possible.
7. Passenger Responsibilities
Passengers must follow applicable laws, vehicle safety requirements, and reasonable chauffeur instructions. Passengers are responsible for personal belongings, appropriate conduct, and information supplied for the reservation.
Unsafe, abusive, unlawful, or destructive conduct is prohibited. Darien Limousine reserves the right to end or refuse service where passenger behavior creates a safety, legal, or property risk.
8. Minors and Prom Transportation
Reservations involving minors must be arranged by a parent, guardian, school representative, event organizer, or other authorized adult where required. The booking party is responsible for providing accurate passenger and event information.
Alcohol, illegal substances, unlawful activity, and unsafe conduct are prohibited in vehicles used for prom transportation.
9. Vehicle Care and Damage
The booking party is responsible for damage, excessive cleaning, or loss caused by passengers in the reserved vehicle, subject to applicable law and the booking terms. Charges reflect the nature of the damage, cleaning requirement, repair, replacement, or related loss of service.
10. Delays and Events Outside Reasonable Control
Transportation schedules are affected by traffic, road closures, severe weather, airport restrictions, accidents, law enforcement activity, mechanical issues, public events, and other conditions outside reasonable operational control.
Darien Limousine works to maintain the confirmed schedule and communicate service changes when operational conditions affect a trip.
11. Personal Belongings
Passengers are responsible for phones, luggage, bags, clothing, gifts, documents, and other personal belongings. Customers should contact Darien Limousine promptly after a trip if an item is believed to have been left in a vehicle.
12. Website Use
Website content is provided for information, service requests, and reservation related communication. Users must not interfere with website security, submit false booking information, attempt unauthorized access, distribute harmful code, or use website content for unlawful purposes.
13. Intellectual Property
Website text, branding, logos, design elements, photographs, graphics, and other original materials belong to Darien Limousine or their respective rights holders. Unauthorized copying, republication, distribution, or commercial use is prohibited unless written permission has been provided.
14. Third Party Services
The website or booking process might connect with maps, payment processors, analytics services, communication systems, or other third party platforms. Separate terms and policies apply to those services.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Darien Limousine is responsible only for losses directly arising from obligations legally attributable to Darien Limousine. Darien Limousine is not responsible for indirect, incidental, or consequential losses arising from circumstances outside the scope of the confirmed transportation service, subject to rights that cannot legally be excluded.
16. Governing Law
These Terms and Conditions are governed by the laws of the State of Connecticut, without regard to conflict of law principles. Any dispute will be handled in the courts or other legally appropriate forum with jurisdiction over the matter.
17. Changes to These Terms
Darien Limousine updates these Terms and Conditions when services, booking procedures, website functions, or legal requirements change. The version published on the website applies from the Effective Date shown above unless a confirmed reservation states separate terms.
12. Contact Us
Darien Limousine
Darien, CT
Phone: (203)443-605
Email: info@darienlimoservice.com
Website: darienlimoservice